Job Type: Full-time

Work Location: Middleton, WI or Plano, TX - with Hybrid work arrangements

Travel Required: 0 - 15%

Job Purpose:

Operationalize, facilitate and support sales activities pertaining to our E-commerce sales, both nationally and internationally.  Maintain all applicable databases, communicate issues, and monitor customer feedback and regulatory compliance.

Facilitate and support consumer sales projects as required.

Duties and Responsibilities

• Manage overall day-to-day E-Commerce operations to achieve desired sales objectives, goals and budgets
• Ensure that the store’s E-Commerce department meets/exceeds customer expectations for ease of shopping, leading to consumer satisfaction and repeat sales
• Meet the demands of product flow and create schedules according to sales forecasts
• Coordinate planning, implementation and execution of E-Commerce initiatives
• Oversee performance of various e commerce sales channels, propose, and implement strategies to improve customer engagement and conversion rates
• Assist in the analysis and response to the competitive landscape
• Develop strategies and tactics to creatively solve problems
• Provide feedback to store management team on the effectiveness of operational programs
• Coordinate efforts of Warehouse and Distribution team to ensure timely fulfillment and shipment of orders
• Participate in business planning sessions by engaging a cross functional team, as appropriate
• Integrate and analyze multiple data sources to create selling strategies and programs that deliver win-win outcomes through innovation and collaboration
• Monitor key performance indicators (KPI) across all e-sales channels through data analytics, and provide recommendations for improvement
• Provide support to Online Accounts Specialist as needed
• Other duties as assigned

Qualifications and Education Requirements

• Bachelor’s degree in a business or life science field
• 2-5 years Customer Relations or Sales experience, or combination.
• 1-2 years hands on working experience with e-commerce marketplace platforms

Knowledge Skills, and Abilities

• Fundamental familiarity with e commerce operations and online sales strategies
• Strong data analysis and problem solving skills with a customer and performance driven mindset
• Ability to analyze performance data, monitor KPIs, and identify trends to support operational improvements and decision-making
• High attention to detail and ability to juggle multiple projects at one time
• Excellent communication and interpersonal skills
• Strong project management skills, with a customer centric focus
• Position may be available to work hybrid with required travel to the home office as needed

Work Conditions and Physical Effort

• Work is normally performed in a typical office environment
• Well-lit work areas, ambient room temperatures
• Traditional office equipment as found in a typical office environment
• Occasionally required to sit, stand, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell.  Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Company Conformance Statement

In the performance of their respective duties and responsibilities all employees are expected to conform to the following:

• Perform quality work within deadlines without direct supervision
• Interact professionally with other employees, customers and suppliers
• Work effectively as a team leader on all assignments
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

If you feel you are qualified, please send your resume to hr@quincybioscience.com.